Shipping policy

Thank you for choosing PawEase.

We are committed to delivering your order safely, efficiently, and at no additional shipping cost. This Shipping Policy explains how we process, ship, and deliver orders placed through pawease.site.

By placing an order with us, you agree to the terms outlined below.

1. Worldwide Shipping

PawEase proudly offers FREE Worldwide Shipping on every order.

There are:

  • No minimum purchase requirements
  • No hidden shipping fees
  • No additional handling charges

Shipping costs are included in the purchase price unless otherwise stated during checkout.

2. Order Processing

Once your order has been successfully placed, our fulfillment team begins preparing it for shipment.

Processing generally includes:

  • Order verification
  • Payment confirmation
  • Product quality inspection
  • Secure packaging
  • Shipping label creation

Processing Time:

1–3 Business Days

Orders placed on weekends or public holidays will be processed on the next available business day.

3. Delivery Time

Estimated delivery time:

7–10 Business Days

Delivery estimates begin after your order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on:

  • Destination country
  • Customs clearance
  • Local postal services
  • Weather conditions
  • Peak holiday seasons
  • Carrier delays

While we strive to meet estimated delivery windows, delivery dates cannot be guaranteed.

4. Shipping Destinations

We currently ship to customers worldwide, including most countries and regions where courier services are available.

If shipping restrictions apply to your location, you will be notified during checkout or contacted by our support team.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking number
  • Carrier information
  • Tracking link (when available)

Tracking information may require 24–72 hours to update after shipment.

6. Shipping Carriers

To ensure reliable delivery, we work with trusted international logistics partners and local postal services.

Depending on your destination, your order may be delivered by one or more shipping providers.

Carrier selection is determined by availability, destination, and shipping efficiency.

7. Customs, Duties & Taxes

For international orders, customs procedures may apply according to your country's regulations.

Customers are responsible for any import duties, customs fees, taxes, or governmental charges that may be imposed by local authorities.

PawEase has no control over these charges and cannot predict their amount.

For more information, please contact your local customs office.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Please carefully review your:

  • Full name
  • Shipping address
  • Postal code
  • Phone number
  • Email address

PawEase cannot be held responsible for delays or delivery failures caused by incorrect or incomplete customer information.

If you notice an error after placing your order, please contact us immediately.

9. Address Changes

Shipping addresses may only be updated before an order has entered the fulfillment process.

Once an order has been shipped, we may be unable to modify the delivery address.

10. Failed Delivery Attempts

If delivery cannot be completed because:

  • The recipient is unavailable
  • The address is incorrect
  • The package is refused
  • The package remains unclaimed

The shipment may be returned to the shipping carrier or warehouse.

Additional shipping charges may apply for reshipment.

11. Lost Packages

If your package appears to be lost during transit, please contact our customer support team.

We will:

  • Investigate with the shipping carrier.
  • Monitor the shipment.
  • Provide updates throughout the investigation.

If the carrier confirms the package has been lost, we will offer an appropriate solution, which may include:

  • Replacement shipment
  • Full refund
  • Store credit

12. Delayed Deliveries

Although most orders arrive within the estimated delivery window, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs inspections
  • Transportation disruptions
  • Public holidays
  • High shipping volume
  • Natural disasters
  • Government restrictions

We appreciate your patience should any unexpected delays arise.

13. Damaged Shipments

If your package arrives damaged, please notify us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping package
  • Description of the issue

After review, we will arrange a replacement or refund where appropriate.

14. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on inventory availability and warehouse location.

You may receive multiple tracking numbers.

Separate shipments do not incur additional shipping charges.

15. Shipping Restrictions

PawEase reserves the right to decline or cancel shipments to locations where delivery is unavailable due to:

  • Government regulations
  • Carrier limitations
  • Sanctions
  • Safety concerns
  • Force majeure events

Customers will receive a full refund if shipment cannot be completed.

16. Delivery Confirmation

Orders are considered delivered once the shipping carrier confirms successful delivery to the address provided during checkout.

PawEase is not responsible for packages lost or stolen after confirmed delivery.

Customers are encouraged to ensure that someone is available to receive the package when possible.

17. Policy Updates

PawEase reserves the right to update this Shipping Policy at any time.

Any modifications become effective immediately upon publication on this page.

We encourage customers to review this policy periodically.

18. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

PawEase

Website
https://pawease.site

Email
support@pawease.site

Phone
+1 604 644-7844

Business Address
6038 Adera St
Vancouver, BC V6M 3J4
Canada

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (PST)

Saturday – Sunday: Closed

We aim to respond to all shipping inquiries within 24 business hours.