Contact information

Contact Information

Welcome to PawEase.

We are committed to providing exceptional customer service and ensuring every shopping experience is smooth, secure, and enjoyable. Whether you have questions about our products, your order, shipping, returns, or general inquiries, our dedicated support team is ready to assist you.

Customer Support

Our customer support team is available to answer your questions before, during, and after your purchase.

We strive to respond to all inquiries professionally and promptly.

Response Time

Within 24 business hours
Monday through Friday

Please note that response times may be slightly longer during weekends, public holidays, or peak shopping seasons.

Contact Details

Website

https://pawease.site

Customer Support Email

support@pawease.site

Phone Number

+1 604 644-7844

Business Address

PawEase

6038 Adera St

Vancouver, BC V6M 3J4

Canada

Business Hours

Our customer service representatives are available during the following hours:

Monday – Friday

9:00 AM – 6:00 PM (Pacific Standard Time)

Saturday

10:00 AM – 4:00 PM (Pacific Standard Time)

Sunday

Closed

Emails received outside business hours will be answered on the next business day.

How We Can Help

Our team is happy to assist with:

Product recommendations
Order status updates
Shipping information
Delivery tracking
Returns and refunds
Exchanges
Product usage questions
Payment assistance
Website support
Warranty-related inquiries
General customer service

No matter your question, we are committed to providing helpful and friendly assistance.

Before Contacting Us

To help us resolve your inquiry as quickly as possible, please include the following information whenever applicable:

Full Name
Order Number
Email Address used for purchase
Product Name
Description of your inquiry
Photos or videos (if reporting product damage or defects)

Providing complete information allows us to process your request more efficiently.

Order Support

If your inquiry relates to an existing order, please include your order number in your email subject line whenever possible.

Examples:

Order #12345 – Shipping Update
Order #12345 – Return Request
Order #12345 – Product Issue

This helps our team locate your order more quickly.

Product Assistance

Need help choosing the right product?

Our customer support specialists are happy to answer questions about:

Product features
Product compatibility
Product care
Usage instructions
General grooming recommendations
Product comparisons

We want you to purchase with confidence.

Shipping Support

For shipping-related questions, we can assist with:

Order tracking
Estimated delivery times
Shipping confirmation
Address corrections (before shipment)
Delivery delays
Lost packages
Damaged shipments

Please allow up to 72 hours after shipment for tracking information to become active.

Returns & Refunds

If you wish to request a return or refund, please contact us before sending any item back.

Our support team will provide:

Return authorization
Return instructions
Return shipping guidance
Refund information

We proudly offer a 30-Day Return & Refund Policy.

Feedback

We value your feedback and continuously work to improve our products and services.

Whether you have suggestions, compliments, or concerns, we would love to hear from you.

Your comments help us better serve pet owners around the world.

Privacy

Any personal information shared through our customer support channels will be handled securely and in accordance with our Privacy Policy.

We only collect information necessary to assist with your request and improve your customer experience.

Our Commitment

At PawEase, we believe excellent customer service is just as important as high-quality products.

Every inquiry receives personal attention from our support team, and we are committed to resolving issues fairly, efficiently, and respectfully.

Thank you for choosing PawEase. We appreciate your trust and look forward to serving you and your beloved pets.

Contact Summary

PawEase